Warranty and returns
A simple warranty: if the unit does not work on your engine, we fix it or replace it.
6-month warranty, setup included
Every unit carries a 6-month warranty from delivery. It covers the part itself and its setup for your engine: if the unit does not start your engine or does not work properly because of the unit, we fix it or send you another one, free of charge.
How to make a claim
- Email us at contact@ecmtransfer.com with your invoice number.
- Describe the problem: fault codes, symptoms, photos of the installation if possible.
- We reply with the solution: remote correction of the settings with your workshop where possible, or a replacement unit. Return arrangements for the faulty unit are given at that point.
What the warranty does not cover
- Damage caused after delivery by something outside the unit: harness short circuit or over-voltage, water, impact, incorrect installation.
- A unit opened or modified by a third party.
- Fitting to an engine other than the one whose serial number you gave us.
Before fitting the new unit, have the wiring harness and power supply checked if the old one burnt out: the original cause can damage the new part.
Returns
The unit is prepared for your engine serial number, so it is a customised part. Return conditions for an unfitted part are given in the quote.
Terms of sale sent with each quote.
Statutory rights
This commercial warranty is in addition to the statutory guarantees, which continue to apply.